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Maintenance Service Requests

Maintenance Service Requests

Maintenance-Requests
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We are pleased to announce that Waypoint Homes and Invitation Homes have combined as of November 17, 2017, with the renewed goal of providing you with a best-in class living experience. Merger FAQs >>

We are pleased to announce that Waypoint Homes and Invitation Homes have combined as of November 17, 2017, with the renewed goal of providing you with a best-in class living experience.

Merger FAQs >>

Resident Home Care Responsibilities

Resident Home Care Responsibilities

As reviewed upon move-in and included in your welcome packet, caring for your home is a partnership between you and the Invitation Homes maintenance team. For your convenience the division of responsibilities is also listed below.

As reviewed upon move-in and included in your welcome packet, caring for your home is a partnership between you and the Invitation Homes maintenance team. For your convenience the division of responsibilities is also listed below.

To assist you with common issues relative to your responsibilities, we have a set of educational everyday maintenance videos available in the 
Invitation Homes video gallery

 

Common Household Fixes
How to Replace or Prevent Clogged Toilets
How to Prevent and Fix a Clogged Garbage Disposal
How to Replace Your Air Conditioner Filter
How to Fix Outlets That Don’t Work
See More How-To Maintenance Videos >>

To assist you with common issues relative to your responsibilities, we have a set of educational everyday maintenance videos available in the Invitation Homes video gallery

Resolving home care issues that are your responsibility, rather than submitting a maintenance request, avoids a trip charge or maintenance bill-back.

Resolving home care issues that are your responsibility, rather than submitting a maintenance request, avoids a trip charge or maintenance bill-back.

Maintenance Resources

Portal Guide

Everything you need to know to log into your maintenance portal, submit a maintenance request, schedule an appointment, and obtain a work order number.

Resident Maintenance Orientation

Here you'll find a series of videos to guide you through the maintenance protocol of your new rental. Learn simple DIY tips and tricks to keep your home in its best shape!

Maximizing Your Deposit Refund

Invitation Homes will perform a move out inspection comparing the condition of the home at the time of move out. Here's what you need to know to get the most out of your deposit.

Additional Resources

Dive into the Welcome Guide, read up on preventative tips, and learn how best to prep your home for the season.

Maintenance Resources

Portal Guide

Everything you need to know to log into your maintenance portal, submit a maintenance request, schedule an appointment, and obtain a work order number.

Resident Maintenance Orientation

Here you'll find a series of videos to guide you through the maintenance protocol of your new rental. Learn simple DIY tips and tricks to keep your home in its best shape!

Maximizing Your Deposit Refund

Invitation Homes will perform a move out inspection comparing the condition of the home at the time of move out. Here's what you need to know to get the most out of your deposit.

Additional Resources

Dive into the Welcome Guide, read up on preventative tips, and learn how best to prep your home for the season.